ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
Purpose of role To formulate a tactical account management strategy and associated practice delivery plan, in an organisational unit and influence operational implementation, contributing to clients satisfaction, reduced risk and improved profitability. CONTACT RONEL: 0824355021 Commercial Identific
skills. Proficiency in Microsoft Office and contact management software. Market knowledge of the identified
skills. Proficiency in Microsoft Office and contact management software. Market knowledge of the identified
in managing contact centres Proven ability to work independently and efficiently manage a contact centre
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
all enquiries and quotations. Keeping in contact with management of Marathon and keeping them informed of using Microsoft Office Suite applications and contact management software. Must have market knowledge of the
all enquiries and quotations. Keeping in contact with management of Marathon and keeping them informed of using Microsoft Office Suite applications and contact management software. Must have market knowledge of the