Purpose of role To formulate a tactical account management strategy and associated practice delivery plan, in an organisational unit and influence operational implementation, contributing to clients satisfaction, reduced risk and improved profitability. CONTACT RONEL: 0824355021 Commercial Identific
in managing contact centres Proven ability to work independently and efficiently manage a contact centre
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
all enquiries and quotations. Keeping in contact with management of Marathon and keeping them informed of using Microsoft Office Suite applications and contact management software. Must have market knowledge of the
strategy
What do you
network growth contacts in the relevant BIAB locations; Contract Manager Contact Manager Sites Manager
network growth contacts in the relevant BIAB locations; Contract Manager Contact Manager Sites Manager
Manage and lead the Contact Centre team Identify areas of development Coach and manage individual/team performance
Accounting oversight
Budget preparation and management
Management of all audit requirements
Monthly management accounts
Financial modelling and projections
Internal controls
Financial policy compliance
Data and profitability analysis
Group reporting