We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience the office twice per week. Limited travel into Africa will be required.
Key Result Areas
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience the office twice per week. Limited travel into Africa will be required. Key Result Areas Project Planning
in the fintech space. IDM is the leader in the South African debt management industry and is an expert expert in providing financial solutions to South Africans and empowering them to manage their credit better Customer experience design of digital products and services Analytics/AB/multivariate testing and related
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports customer experience by delivering optimal customer service Ability to work under pressure Flexible Strong
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports customer experience by delivering optimal customer service Ability to work under pressure Flexible Strong
support centre to provide online and telephonic service and support to external customers and to assist and equipped to provide an outstanding customer service experience. Duties would include, but not limited frequent updates on all outstanding incidents/service requests. Stay up to date on new solutions and resolve root cause with necessary stakeholders and service providers. Requirements: N, CCNA, CCNP a minimum experience required. Minimum 3 years in an Internet Service provider call center environment. A strong understanding
Date of First Appointment (DOFA) in Financial services industry Access to an existing network of people