Machine operator - Parow, Cape Town Market Related Salary
-We are looking for a machine machine operator to setup, maintain and operate machinery.
-control and adjust machine settings
-Feed
& legislative requirements. Ensuring the Operations and relevant supporting processes and procedures maintain staff motivation and retention Optimise the operations productivity by effectively planning and co-ordinating efficiently resolve all escalated customer and operational queries Completion of administrative tasks timeously to commit to continuous learning 3-year contact centre experience [outbound sales environment - advantageous] scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business
& legislative requirements. Ensuring the Operations and relevant supporting processes and procedures maintain staff motivation and retention Optimise the operations productivity by effectively planning and co-ordinating efficiently resolve all escalated customer and operational queries Completion of administrative tasks timeously to commit to continuous learning 3-year contact centre experience [outbound sales environment - advantageous] scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business
Description Operations Manager MUST HAVE FOOD / FMCG FACTORY PRODUCTION EXPERIENCE EXPERIENCE IN A FACTORY FACTORY PRODUCTION ENVIRONMENT IS ESSENTIAL The Operations Manager role is mainly to implement the right across the organization. The specific duties of an Operations Manager include formulating strategy, improving Ensure all operations are carried on in an appropriate, cost effective way Improve operational management strategic and operational objectives Perform quality controls and monitor production KPls train and supervise
Provide feedback on quality related issues and training needs to the relevant stakeholders Conduct monthly QA communication and calibration session with operational stakeholders Identify opportunities and provide internal operations support and standards Apply coaching for performance principles in all operational interactions and Experience: 1 year QA experience in a contact centre environment Working experience with voice logging scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business
Provide feedback on quality related issues and training needs to the relevant stakeholders Conduct monthly QA communication and calibration session with operational stakeholders Identify opportunities and provide internal operations support and standards Apply coaching for performance principles in all operational interactions and Experience: 1 year QA experience in a contact centre environment Working experience with voice logging scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business
and metrics for monthly training reports for management forums Ensuring training encompasses compliance requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks theory and practical training Create and develop relevant, appropriate training material and assessments adhered to during training Monitoring and perform on-going evaluation of training quality and continue continue assessing effectiveness of training provided Ensuring design standards are defined, measured, analysed
and metrics for monthly training reports for management forums Ensuring training encompasses compliance requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks theory and practical training Create and develop relevant, appropriate training material and assessments adhered to during training Monitoring and perform on-going evaluation of training quality and continue continue assessing effectiveness of training provided Ensuring design standards are defined, measured, analysed
principles, guidelines, and processes defined by the Centre of Expertise. Keep up to date with key policy changes; processes. Responsible supporting remuneration operational delivery, implementation and execution of projects Participate in salary surveys as defined by the Centre of Expertise Ensure allocated Remuneration activities proficiency (Excel intermediate to advance) Ability to operate in a complex environment with highly demanding principles, guidelines, and processes defined by the Centre of Expertise. Keep up to date with key policy changes;
principles, guidelines, and processes defined by the Centre of Expertise. Keep up to date with key policy changes; processes. Responsible supporting remuneration operational delivery, implementation and execution of projects Participate in salary surveys as defined by the Centre of Expertise Ensure allocated Remuneration activities proficiency (Excel intermediate to advance) Ability to operate in a complex environment with highly demanding principles, guidelines, and processes defined by the Centre of Expertise. Keep up to date with key policy changes;