Force have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering necessary to ensure that queries are resolved in line with agreed SLAs. You are the last port of call outstanding customer service is essential. Providing 3rd line technical support for hardware and software issues
for staff. Ensure that the Branch Managers are in line and developing their branch in areas such as: Branch stocks in the branch Ensuring stock counts are in line with group direction Minimizing shrinkages and write-offs
for staff. Ensure that the Branch Managers are in line and developing their branch in areas such as: Branch stocks in the branch Ensuring stock counts are in line with group direction Minimizing shrinkages and write-offs
Process and respond to emails Monitor 24-hour standby line and escalate issues Liaise with customers and suppliers
achievement of maximum profitability and growth in line with the company vision and values. Administration
achievement of maximum profitability and growth in line with the company vision and values. Administration