you passionate about delivering exceptional customer service and providing technical support? We're highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic is up to date.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone, incidents and service requests in the ticketing system.
Follow up with customers to ensure issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire Process bookings and send booking confirmation to customers. - Follow up on Quotes to fill up under utilised trade documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS
Our client are recruiting for 20 Customer Service Agents. Requirements: Must be dynamic, confident, very Basic Salary: Market related. The post Customer Service Agents appeared first on freerecruit.co.za .
ss bookings and send booking confirmation to customers
Customer Service Agents in Pretoria As a Customer Service Agent for our, you’ll support clients with closely to their needs and offering excellent customer service. Your compensation Basic salary R8500 monthly growth. Prerequisites High school diploma Customer service experience Promote the values of partnership Eagerness to develop your skills The post Customer service Agents appeared first on freerecruit.co.za .
- Request ANF from the line and upload into FCMS
- Action all SOB requests.
- Send ANFs and invoices to clients
- Process SARS via EDI within the deadline.
- Clear sentry reports.
- Update sailing schedule.
- Update vessel ATAs on Oasis.
- Action re-direction / ur