CUSTOMER SERVICE ADMINISTRATOR - FIXED TERM CONTRACT - SAP EXPERIENCE ESSENTIAL WADEVILLE BASED R18 000 industry advantage Excellent communication skills CUSTOMER SERVICE ADMINISTRATOR - FIXED TERM CONTRACT - industry advantage Excellent communication skills CUSTOMER SERVICE ADMINISTRATOR - FIXED TERM CONTRACT -
Duties
valid drivers license Duties Call on existing and potential new Customers. Pursue opportunities for new possibilities. Receive communication from Customers in the form of telephone calls, emails, visits. Issue to Internal availability and pricing and to submit quotes to Customers. Liaise closely with Internal Sales, ensuring as required. Follow up on quotes submitted to Customers. Interact with the Factory and/or Warehouse regarding
incoming customer calls on Ocular
▪ Answer incoming emails on Ocular
▪ Process customer quotations
▪ quotations
▪ Process customer purchase orders
▪ Attend to customer queries
▪ Communicate regards to customer account queries
▪ Communicate with dispatch with regards to customer special requests regards to customer branded orders
▪ Communicate with buying dept with regards to customer special
relationship with top customers and adhere to call cycle Train on product related topics to customer, its sales sales force, etc. Drive awareness of products to customers and industry events and across all channels. Provide training by co-travelling with sales team according to call cycle Mediate product availability issue, and works pricing strategies to win new and retain existing customers Responsible for setting minimum pricing, pricing
relationship with top customers and adhere to call cycle Train on product related topics to customer, its sales sales force, etc. Drive awareness of products to customers and industry events and across all channels. Provide training by co-travelling with sales team according to call cycle Mediate product availability issue, and works pricing strategies to win new and retain existing customers Responsible for setting minimum pricing, pricing
to all customers Ensure all out of stock queries from customers are followed up with the customer service service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct Minimize any losses by handling all merchandise carefully Adhere to companies policies and procedures, SOPs
experience on online platforms – Advantageous Proven customer service skills Strong analytical skills Excellent promote and sell products to new and existing customers Conducting market research and ongoing Competitor communicating with customers Creating and maintaining a database for current and potential customers Preparing Preparing and sending quotes to customers Following up with customers on sales inquiries submitted and requested email and/or calls Raising payment requisitions Preparing and sending invoices to customers Ensuring all
experience on online platforms – Advantageous Proven customer service skills Strong analytical skills Excellent promote and sell products to new and existing customers Conducting market research and ongoing Competitor communicating with customers Creating and maintaining a database for current and potential customers Preparing Preparing and sending quotes to customers Following up with customers on sales inquiries submitted and requested email and/or calls Raising payment requisitions Preparing and sending invoices to customers Ensuring all
experience on online platforms – Advantageous Proven customer service skills Strong analytical skills Excellent promote and sell products to new and existing customers Conducting market research and ongoing Competitor communicating with customers Creating and maintaining a database for current and potential customers Preparing Preparing and sending quotes to customers Following up with customers on sales inquiries submitted and requested email and/or calls Raising payment requisitions Preparing and sending invoices to customers Ensuring all