provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE • Measure's effectiveness and efficiency of operational processes and find ways to improve processes
rate Build relationships with new and existing customers Cultivate new leads within the sales territory territory Travel throughout the territory and visit customers on recurring basis Meet personal and team sales
management of good relationships with the company’s operations team Minimum Requirements 4. POSITION INPUTS