focus on a consistent development to provide customers with the technology, products and services that of the role : Manage and Plan Technical Support to Customers and Branches in repairing services. Service aftermarket activities. Provide support to internal and external customers. Develop and manage service level pricing structures. Inform internal and external customers of availability and quality of equipment. Ensure service department is according to customer requirements. Keep customers informed of progress timeously.
Manager DIRECT REPORTS N/A PURPOSE OF THE JOB Supports the compilation, implementation and execution Contractor Management and support • Development of Legal appointments as per MHSA Supports SHE financial administration authorisation and payments. Provides administrative support to the SHE department by: • Maintains and updates register updated and submitted. Customer Relations Management • Manages customer expectations and requirements company values and standards. • Takes ownership of customer complaints and uses technical knowledge and insight
Manager DIRECT REPORTS N/A PURPOSE OF THE JOB Supports the compilation, implementation and execution Contractor Management and support • Development of Legal appointments as per MHSA Supports SHE financial administration authorisation and payments. Provides administrative support to the SHE department by: • Maintains and updates register updated and submitted. Customer Relations Management • Manages customer expectations and requirements company values and standards. • Takes ownership of customer complaints and uses technical knowledge and insight
Mechanic is essential
Minimum 4-5 years experience on earthmoving equipment
Electric / Hydraulic
faultfinding skills
Reporting to the Technical Support Manager, the technician performs tasks in the electrical
technical, engineering and after-sales service to customers
Diagnoses, overhauls, repairs, tunes, maintains
detailed field reports.
Maintain professional customer relationships
Detects electrical and mechanical
all health and safety legislation.
Product Support Function
Earthmoving Mechanic is essential Minimum 4-5 years' experience on earthmoving equipment Electric / Hydraulic faultfinding skills Reporting to the Technical Support Manager, the technician performs tasks in the electrical technical, engineering and after-sales service to customers Diagnoses, overhauls, repairs, tunes, maintains detailed field reports. Maintain professional customer relationships Detects electrical and mechanical to all health and safety legislation. Product Support Function Monthly plus Basic, medical aid, pension
monthly
monthly Call on Customers in a corporate/office environment when necessary Call on Customers on sites and relationships with Customers Do demonstrations of machines on site for Customers to promote the products per the Company standards Do presentations to Customers on our products and services when necessary Ensure sales meetings Know your sites and customer's needs Call on Customers that hire from Competitors weekly meetings Maximize every opportunity with every Customer interaction i.e. promote products and services
Are you passionate about customer service and have a natural talent for sales? We need you to promote range. • Servicing and expanding our existing customer base • Achieving agreed sales budgets • Compiling qualification advantageous • Technical sales experience • Technical knowledge in the hydraulic or related related industries • General sales administration experience • Computer literate • Medically Fit
Are you passionate about customer service and have a natural talent for sales? We need you to promote range. • Servicing and expanding our existing customer base • Achieving agreed sales budgets • Compiling qualification advantageous • Technical sales experience • Technical knowledge in the hydraulic or related related industries • General sales administration experience • Computer literate • Medically Fit
Kathu (Northern Cape) Start Date: 1 July 2024, To support the compilation, implementation and execution of Contractor Management and support Development of Legal appointments as per MHSA Supports SHE financial administration authorisation and payments. Provides administrative support to the SHE department by: Maintains and updates Risk 2 years' relevant Safety administration experience preferably within the mining industry. Any Safety related systems management certificate 2 years' experience within a SHE Administration Salary: R 338 091