We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting regional sales by the customer journey.
More about the Customer Sales Assistant role
Proactively within the designated sales.
Assist the customer visits as required, ensuring that these are arranged Caring, and Quality
Experience working in a customer-facing role.
Ability to handle difficult
We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting of the regional sales by the customer journey. More about the Customer Sales Assistant role… Proactively sales within the designated sales. Assist the customer visits as required, ensuring that these are arranged Integrity, Caring, and Quality Experience working in a customer-facing role. Ability to handle difficult situations
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
records are complete and submitted to HR. To execute customer service initiatives in store and take corrective corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the business culture that delivers employee affiliation, customer satisfaction and shareholder value. To support
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
calls/e-mails received, with the focus on retaining the customer by means of objection handling and offering different different retention tools to keep our customers on board. Tracker requires the services of Retention consultant Ensure that electronic requests received within the Customer Service Department are handled efficiently and from internal and external customers. Resolving all cancellations and customer service queries and/or concerns enquiries timeously and accurately. Follow up on customers outstanding queries only applicable during a retention
calls/e-mails received, with the focus on retaining the customer by means of objection handling and offering different different retention tools to keep our customers on board. Tracker requires the services of Retention consultant Ensure that electronic requests received within the Customer Service Department are handled efficiently and from internal and external customers. Resolving all cancellations and customer service queries and/or concerns enquiries timeously and accurately. Follow up on customers outstanding queries only applicable during a retention
recommends improvements to enhance the overall customer experience.
Key Respons contact center staff who interact with customers. Monitor voice/ non voice interactions, to evaluate behavior behavior, technical accuracy, customer service performance and compliance with program policies and procedures training and operations as needed to improve overall customer experience and quality
• Data Analysis and skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony • Must have excellent interpersonal skills and customer service skills. • Accountability • Integrity Market