Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the sensible and profitable manner. 4. Ensure efficient liaison meetings take place at Dealer level. 5. Co-ordinate relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring
apply laws, regulations, and court decisions. Represent the company in legal proceedings, negotiations
apply laws, regulations, and court decisions. Represent the company in legal proceedings, negotiations
Audits Plans and Coordinates internal audits Represents TBC during external/3rd party audits Raise and and GM Ensure compliance to all regulatory and customer food safety mandates/ requirements Pest Control
service offering to Formal Convenience Trade customers, banner groups and outlets. The role will manage
and regional level and promote sales growth and customer satisfaction by successfully executing the national
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
/>Ensure the availability of timely and accurate customer and sales information
Ensure that Sales Order
out accurately and timeously in order to ensure customer service delight
General Business, Financial
campaigns, and ensure a consistent and compelling customer experience across various channels.
Key
enhancing brand equity, market positioning, and customer engagement.
Monitor market trends, competitor
analyze social media performance, engagement, and customer feedback to inform content strategies.
customer-centric mindset.
Proficiency
creative thinking to differentiate the brand.
Customer-Centric: Passionate about understanding consumer
This includes financial negotiations with key customers and reviews of business activities. Be responsible trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals across all relevant dimensions, i.e. channels, customer, brand, SKUs, to support commercial decision making; scenario planning, promotions, what if analysis, and customer trading term changes and prepare the related ROIs