clients and manage client correspondence, conduct research, and contribute insights on tax matters. Where leader in delivering tailored tax, audit, and consulting solutions, celebrated for fostering an inclusive
activities, staff meetings, and client meetings, researching and assisting with program development for existing professional after-sales support to enhance the customers experience;
activities, staff meetings, and client meetings, researching and assisting with program development for existing professional after-sales support to enhance the customers experience;
and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
related queries of whatever nature. ▪ Conduct research and provide formal feedback on matters assigned