and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA Municipality customers Manage the end-to-end incident escalation process to resolution; in accordance accordance with Customer Service Level Agreements; and oversee the CRM incident logging system. Continuously improve of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
disputes across all tax types, ensuring timely resolution and compliance. Additionally, you will deal directly
professional after-sales support to enhance the customers experience;
professional after-sales support to enhance the customers experience;