service offering to Formal Convenience Trade customers, banner groups and outlets. The role will manage
and regional level and promote sales growth and customer satisfaction by successfully executing the national
relationships by ensuring that requests, inquiries, returns and complaints are addressed and resolved timeously
Contribute to Customer and Product Segmentation Modelling, and Channel
/>Ensure the availability of timely and accurate customer and sales information
Ensure that Sales Order
department KPI's to heads of department Statutory return preparations Month and year-end closing procedures Cashbook processing Process debtors' receipts from customers Fixed Asset Register Maintenance Asset Acquisition
department KPIs to heads of department
sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of the date of invoice parameters. No overdue usage allowed. · Ensure adequate return assessments are carried out and reported. · Dealer brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively
ensuring conformance to internal specifications, customer, and regulatory requirements.
Equipment Enforces Change Management Control Handling of Trade Returns - sampling, root cause investigations, updating
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring Ensuring the customer is kept up-to-date of the new vehicle transaction at all times. 2. Prospective customers
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
campaigns, and ensure a consistent and compelling customer experience across various channels.
Key
enhancing brand equity, market positioning, and customer engagement.
Monitor market trends, competitor
analyze social media performance, engagement, and customer feedback to inform content strategies.
customer-centric mindset.
Proficiency
creative thinking to differentiate the brand.
Customer-Centric: Passionate about understanding consumer