Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist about customer service and working in a customer service industry
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony Must have excellent interpersonal skills and customer service skills. • Accountability • Integrity Market
and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
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year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
by discussing client requirements either via call centre or over e-mail advising on suitable options in
LL PURPOSE OF JOB:
Process customer service and technical service enquiries through inbound to the customer needs from all demographics, delivering a high quality, professional service to these
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class Strong command of the English language Basic customer service Willing and able to work retail hours The
retention tools to keep our customers on board. Tracker requires the services of Retention consultant in that electronic requests received within the Customer Service Department are handled efficiently and in customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant experience and retain the customer. Negotiate and make relevant product and service adjustments in line with experience in a Contact Centre. Certificate in Customer Services will be an advantage. Excellent product and