Reference: CAW005688-LH2-1 Service Advisor - Cape Town, Northern Suburbs A fast growing motor vehicle vehicle brand is currently looking for a Service Advisor to join their growing team in Northern Suburbs, Cape to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively with them throughout the service process. Providing information about services, pricing, and timelines professional manner. Service Consultation: Conducting thorough consultations with customers to understand their
cost centres in ERP and review of the processing of entries to correct accounts and cost centres.
cost centres in ERP and review of the processing of entries to correct accounts and cost centres. Manage Generation of General Ledger cost codes. Check and Send customer invoicing instructions to Accounting (Head Office)
maintained. Co-ordination of maintenance and repair services Protect and secure all company assets in the store Attend to alarm call outs. Customer Services Train staff in customer service Assist customers with enquiries enquiries and complaints. Apply Customer Service principles in a friendly and enthusiastic manner daily. Continuously Continuously satisfy customer needs and attract clientele. People Management Assign employees to specific Analytical Thinking Coaching & Developing Others Customer Insight & Focus Decision making Performance
excellence and a dedication to providing unparalleled customer experiences, our client is at the forefront of clients through various channels, including phone calls, emails, and in-person meetings.
Duties (but not limited to): Service existing clients Parts sourcing Assist Service Department with parts request walk-in customers and provide excellent service with regards to parts Provide best customer service Handle Handle customer complaints Receive & log stock into inventory Notify service department when parts / Literate Work well under pressure Multi tasker Customer care skills Good communication skills Please note
to):
excellence and a dedication to providing unparalleled customer experiences, our client is at the forefront of clients through various channels, including phone calls, emails, and in-person meetings. Conduct test drives pricing and terms to close sales while ensuring customer satisfaction and profitability. Stay updated on
potential leads, initiate contact through email, phone calls and social media Pipeline Management: Manage leads Knowledge/Skills • Ability to learn about products and services and present/describe/explain them to prospective
potential leads, initiate contact through email, phone calls and social media Pipeline Management: Manage leads Knowledge/Skills • Ability to learn about products and services and present/describe/explain them to prospective