Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated Maintaining and improving customer relationships Creating and growing customer database Keep team updated Target-driven Financial acumen Leading a team Service orientated Good initiative Reporting Excellent
achievement of a cost effective and high quality service in line with client and business needs. Key Responsibilities document scanning, receiving, logging, client services, cashiering, insurance, result entry, etc)to ensure laboratory function ( e.g. laboratory courier services, specimen reception and sorting, test result reporting provide a high quality, cost effective and safe service. Prepares and ensures availability of up to date business requirements. Liaises with customers in order to solve service related issues, maintain a positive
advertising needs are met and they receive exceptional service. Design and implement effective advertising campaigns account growth, including upselling additional services. Maintain a comprehensive understanding of industry
advertising needs are met and they receive exceptional service. Design and implement effective advertising campaigns account growth, including upselling additional services. Maintain a comprehensive understanding of industry
within the team; Problem solving ability; Strong customer centric focus; High EQ; Perfect knowledge of the
within the team; Problem solving ability; Strong customer centric focus; High EQ; Perfect knowledge of the
Facilitation; Conflict Handling; Influencing; Financial Services Regulatory Environment (life and non-life); Advanced
Facilitation; Conflict Handling; Influencing; Financial Services Regulatory Environment (life and non-life); Advanced