Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure required paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
management services to clients, working closely with product competency centres and field service team, handle internal and external communication. On receipt of customer purchase order, process order confirmation of commercial terms to the customer Place purchase order with product competency centre Confirm purchase order with confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) pre-established standards and policies to achieve customer satisfaction Monitors and resolves order issues
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of commercial terms to the customer •Place purchase order with product competency centre •Confirm purchase order with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues Profile How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of commercial terms to the customer •Place purchase order with product competency centre •Confirm purchase order with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues Profile How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of
You’ll Make an Impact
•On receipt of customer purchase order, process order confirmation of
commercial terms to the customer
•Place purchase order with product competency centre
•Confirm purchase
confirmed delivery date to customer
•Attach documents to SAP (customer email and purchase order confirmation)
customer satisfaction
•Monitors and resolves order
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services. Make telephone calls and in person visits and and presentations to existing and prospective customers. Research of market segments & territories territories, in a view to identify prospective customers and their potential. Develop clear and effective written for current and prospective customers. Expedite the resolution of customer problems and complaints. Coordinate
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services.
Incident prevention and reporting Maintain radio contact with controllers Take preventive action toward attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Competencies: Self-development Communication skills Customer focus Teamwork We reserve the right not to make policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice markets in which we participate. Should you not be contacted regarding this position within 10 working days
encompassing, one point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates