style="text-align:center">Customer Service Agents
Based OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and to our customers. Our solutions include debit order processing, payment and switching services, card personalisation provide person-to-person payments and value-added services to the consumer market. The successful candidate will be responsible for effectively assisting customers over the phone with both general and specific
quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage. ● Computer debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za .
OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and excellent service. It is imperative that accurate information is provided to the customer and that calls
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced fast-paced environment? Join our team as a Customer Service Centre Manager and lead our dedicated team to the Service Centre. Report to the Operations Manager in all aspects of Management of the Service Centre improving market share. Customer After Sales Service - assist with customer liaison, handling of queries members. Manage the OSH Act requirements of the Service Centre. Minimum of University entrance Matric - preference
and to resolve queries and complaints on first contact within the Clients Relationship Management environment
The limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire Process bookings and send booking confirmation to customers. - Follow up on Quotes to fill up under utilised trade documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS