URGENT: Customer Service Executives needed in Cape Town:
Basic Function:
The Advocate
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
friendly, available, and quick customer service standards while executing and assigning customer service
friendly, available, and quick customer service standards while executing and assigning customer service
initiatives at key customers that will have an impact on quality of services. (e.g. Execution assessments,
initiatives at key customers that will have an impact on quality of services. (e.g. Execution assessments,
JOB DESCRIPTION Responsibilities: Driving turnover to ensure achievement of targets Controlling expenses Managing stock losses to ensure shrinkage is in line with the Company standard People management, including recruitment, development of staff, employee relations, performance management Executing
JOB DESCRIPTION Responsibilities: Driving turnover to ensure achievement of targets Controlling expenses Managing stock losses to ensure shrinkage is in line with the Company standard People management, including recruitment, development of staff, employee relations, performance management Executing
assigned by the Customer Service Manager. Provide support in the development and execution of customer service
assigned by the Customer Service Manager. Provide support in the development and execution of customer service