Rondebosch
Market related
company standards and providing quality client service:
- Build and maintain lasting relationships
regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA), by keeping up to date
Manage the entire sales cycle from receiving the referral/lead to securing a sale;
- Following
needs;
- Provide professional after-sales support to enhance the customers experience;
- Negotiate renewals
Service delivery to ensure customer satisfaction:
Rondebosch
Market related
company standards and providing quality client service:
- Build and maintain lasting relationships
regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA), by keeping up to date
Manage the entire sales cycle from receiving the referral/lead to securing a sale;
- Following
needs;
- Provide professional after-sales support to enhance the customers experience;
- Negotiate renewals
Service delivery to ensure customer satisfaction:
Syntell Ltd.
Rondebosch
and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations
Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA
monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process
process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident
of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
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