Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
stack dates)
- Process bookings and send booking confirmation to customers.
- Follow up on
packing list and fumigation certificate.
- Process shipping lineâs shipping instructionÂ
-
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit RCG to
KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire file process for the export daily stack dates) - Process bookings and send booking confirmation to customers. - Follow up on Quotes invoice / packing list and fumigation certificate. - Process shipping line's shipping instruction - Prepare documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS
As a customer service representative, you will be responsible for:
Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating calm when customers are stressed or upset. Computer literacy. Experience working with customer support
with shipping
- Send ANFs and invoices to clients
- Process SARS via EDI within the deadline.
- Clear
reports.
- Viewing damaged cargo
- Processing of invoices
- Monitor container release
stack dates).