We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
provide online and telephonic service and support to external customers and to assist internal business focused and equipped to provide an outstanding customer service experience. Duties would include, but not frequent updates on all outstanding incidents/service requests. Stay up to date on new solutions and the team. Analyze and respond appropriately to customer requests, complaints, queries, requirements. Identify document, and alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports to create the ultimate customer experience by delivering optimal customer service Ability to work under
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports to create the ultimate customer experience by delivering optimal customer service Ability to work under
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience Ensure stakeholder specified requirements and customer expectations are delivered/ met.
advantageous
advantageous
Date of First Appointment (DOFA) in Financial services industry Access to an existing network of people with a bias for action Excellent networker and relationship builder An astute business mind and entrepreneurial
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience Ensure stakeholder specified requirements and customer expectations are delivered/ met. Communication