influence, and inspire, carrying business operations strategies into reality and ensuring success and best practice department strategy and objectives planning Formulate and implement a customer retention strategy; and ensure Municipality customer visits Monthly Operations meetings with the Municipality Customers reviewing Syntell monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident
professional after-sales support to enhance the customers experience;
professional after-sales support to enhance the customers experience;