and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
professional after-sales support to enhance the customers experience;
professional after-sales support to enhance the customers experience;