for an experienced Senior Entry Clerk (Customs) to join our Customs Team function based in Johannesburg you will need to: Provide information to customers on customs tariffs, tariff classifications and concessions goods. Examine all revisions to the Customs tariff and other customs reference books in order to keep up deemed. Ensure that shipments are cleared through customs, released and delivered in the quickest possible experience within a customs broking department Proven knowledge of tariffs and customs formalities Proven
Resolving/training/disciplining of Quality/errors by staff Customs and operational compliance are understood and implemented compliance and implementation within the team Ensure customer service standards to SLA's are met and implemented management experience and dealing with Africa Cross border knowledge – SA to SSA region Able to manage management experience essential Strong knowledge on Customs compliance both inbound and outbound Incoterm knowledge
Resolving/training/disciplining of Quality/errors by staff Customs and operational compliance are understood and implemented compliance and implementation within the team Ensure customer service standards to SLA's are met and implemented management experience and dealing with Africa Cross border knowledge – SA to SSA region Able to manage management experience essential Strong knowledge on Customs compliance both inbound and outbound Incoterm knowledge
accurate costing of contracts both local and cross border Reconciliation of all bank accounts, both local
departments to drive online sales and enhance the customer experience.
Requirement
skills to assess sales data, a market trends and customer behavior
creditor invoices and check if all is on pastel Cross referencing statements. The post Debtors & Creditors
with the ability to collaborate effectively with cross-functional teams. Detail-oriented and highly organized with the ability to collaborate effectively with cross-functional teams. Detail-oriented and highly organized
IT solutions for the group. 3. Collaborate with cross-functional teams to ensure the successful delivery
team by managing customer inquiries, processing orders, and providing exceptional customer service. This processes. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, and information, pricing, and availability to customers. Assist customers with product selection and recommend based on their needs. Order Processing: Process customer orders accurately and efficiently. Coordinate delays or issues to customers. Sales Support: Assist the external sales team with customer follow-ups and
efficient and effective customer service by leading and motivating the customer service team and developing developing programs to create customer satisfaction goals. Requirements: Minimum Qualifications: • Diploma Industry (Supervisory or Team Leader) • 2 Years Customer Service Functional Trainig: • Operations Induction Operational and Finance systems • Customer Service Training • Customs and Excise Act, and Sars knowledge skills • Customer service orientated • Emotional intelligence Skills: • Company and customer expertise