Telesales Clerk - Kraaifontein, Cape Town Market Related Salary
< Job Tasks and Responsibilities:
Customer service processing orders, handling all correspondence products/services,
processing goods returned, handling customer queries, etc
General assistance counting English)
Excellent telephonic skills
Excellent customer service skills
SAP working knowledge
3+ knowledge
3+ years experience in marketing/sales/customer service environment
Preferred
Telesales Clerk - Kraaifontein, Cape Town – Market Related Salary Customer service – processing orders products/services, processing goods returned, handling customer queries, etc General assistance – counting stock Excellent customer service skills SAP working knowledge 3 years' experience in marketing/sales/customer service
Telesales Clerk - Kraaifontein, Cape Town – Market Related Salary Customer service – processing orders products/services, processing goods returned, handling customer queries, etc General assistance – counting stock Excellent customer service skills SAP working knowledge 3 years' experience in marketing/sales/customer service
and Responsibilities: Exceed customer expectations by practicing customer selling techniques. Adhere to with customers and provide friendly, helpful, courteous assistance and advice to all customers. Report Report customer compliments and complaints to management. Attend to all customer stock queries and ensure specifications, and how they compare to competitors. Customer Service: Develop strong communication and interpersonal approachable, attentive, and listen actively to customer needs. Sales Techniques: Learn different sales
and Responsibilities: Exceed customer expectations by practicing customer selling techniques. Adhere to with customers and provide friendly, helpful, courteous assistance and advice to all customers. Report Report customer compliments and complaints to management. Attend to all customer stock queries and ensure
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
activities. Assist with regular stock counts. Assist customers with collections. Communicate and investigate
activities. Assist with regular stock counts. Assist customers with collections. Communicate and investigate
stock Hygiene & Housekeeping Supervise staff Customers At least 3 years baking experience Matric / NQF
stock Hygiene & Housekeeping Supervise staff Customers At least 3 years baking experience Matric / NQF