Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment client service level agreement and operational delivery, whilst also removing the current operations burden to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO 9001, 45001 presentation skills for all purposes (creation and delivery, internal and external purposes – needs high level
to policy formulation. The management of the contracted maintenance, security, and cleaning service providers through their site supervisors, to ensure the delivery of service within agreed budgets. The maintenance Responsibilities: Facilities Management Operations Management Contract Management Responsible for the planning, development Experience in the management of contractors, contract procurement and service level agreements. Ideally
to policy formulation. The management of the contracted maintenance, security, and cleaning service providers through their site supervisors, to ensure the delivery of service within agreed budgets. The maintenance Responsibilities: Facilities Management Operations Management Contract Management Responsible for the planning, development Experience in the management of contractors, contract procurement and service level agreements. Ideally
own transportation essential. This is a two-year contract position with the option to be extended. If you
action plans. Do legal checks on the SLA's and Contracts. Qualifications : Degree in Business/Legal or