guests to obtain feedback on product quality and service levels.
Supervise and lead a team of food and beverage service staff, including waiters, bartenders, host/hostesses high-quality service delivery.
Customer Service: Ensure exceptional customer service by scheduling breaks, monitoring service flow, and maintaining service standards.
Ordering food and beverage preparation, presentation, and service to ensure quality standards are met, recipes are Development: Provide training to staff on service standards, product knowledge, menu items, upselling
changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational feedback Communicate occupancy changes to all departments Training on Front Office Procedures / SOP's Driving Minimize waste and control resources within your department Managing the Front Office floats (reception and including e-mail and internet. Process excellence and service delivery Sustainable quality and attention to detail
changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational feedback Communicate occupancy changes to all departments Training on Front Office Procedures / SOP's Driving Minimize waste and control resources within your department Managing the Front Office floats (reception and including e-mail and internet. Process excellence and service delivery Sustainable quality and attention to detail
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalized service is delivered to the guests, in all locations, by competent employees who reflect a high degree of service orientation, professional charm and who can uphold and propose the annual Hotel budget. Monitor department attendance and leave balances. In-depth knowledge
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalized service is delivered to the guests, in all locations, by competent employees who reflect a high degree of service orientation, professional charm and who can uphold and propose the annual Hotel budget. Monitor department attendance and leave balances. In-depth knowledge
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalised service is delivered to the guests, in all locations, by competent employees who reflect a high degree of service orientation, professional charm and who can uphold and propose the annual Hotel budget. Monitor department attendance and leave balances. In-depth knowledge
that suppliers identify and manage their CCPs correctly. Overseeing end-to-end quality management systems of high- and low-risk food processing and the correct management of cross flow. Understanding of cold
that suppliers identify and manage their CCPs correctly. Overseeing end-to-end quality management systems of high- and low-risk food processing and the correct management of cross flow. Understanding of cold
and supplier agreements for retail and legal correctness, trading term compliance, price, and acceptability