The Role: The purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training the role will be responsible for identifying training gaps and developing training to close these gaps. The Training Spe
designing and implementing employee development programmes in a Contact Centre / Call Centre environment Monitor
Network (20) Corporate Sales (1) Business Development (3) Contact Centre (2) Credit Management (1) Finance (3)
Corporate Sales Business Development Business Process Improvement Contact Centre Promotions Credit Management
Position Description Improve the sales and service performance of over 600 agents, in multiple Contact Centres, making and recieving more than 20 million calls p.a. Achieve this through implementing an agent accreditation process, improved training interventions, improved scripting and improved agen
cross-functional teams including product development and the contact centre A flexible approach as you’ll be
other stakeholders : Business development, legal and compliance, contact centre ü Work collaboratively with
Our client has an opportunity available for a Customer Service QA and Training Manager. Requirements: Relevant Diploma, degree or equivalent - essential. Relevant Courses or Certifications in Quality Assurance, Learning & Development, or equivalent experience would be advantageous. 3 years’ ex
responsibilities: Lead, develop, motivate, operational teamsManage the Contact Centre workforce. motivate
responsibilities: Lead, develop, motivate, operational teams Manage the Contact Centre workforce. motivate