Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant is to provide superb customer service while close to real-time as possible. A Level II Dispatch Consultant installs, modifies, and makes minor and major Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will build and open support tickets after Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will initiate troubleshooting steps to resolve Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will be expected to create new tickets and
Minutes prior to dispatch to the Research, Policy and Standards Committee in consultation with the Executive;