To lead a team of second line technical support agents, ensuring swift and effective resolution of customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities Analyse performance data to continually refine support processes. • Proactively identify and remove operational day-to-day operations of the second line technical support team. • Ensure effective handling and resolution
Minimum requirements:
experience Windows Servers Setup, Maintenance & Support Microsoft 365 Setup, Maintenance (Office, SharePoint firewall (preff. SOPHOS) 5 years experience Desktop support 5 years experience MS 365, SharePoint 5 years
developers on any changes, test these, and assists users in testing cycles. Prepare the Business Process documentation, and User manuals. Ensure SAP knowledge transfer happens to the users. Use “SAP-standard” organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access delivery of services. Provide 2nd / 3rd line SAP support. Maintain and expand contact at senior levels in experience in S4/HANA using Fiori. Desirable: End user support experience. S4/HANA cloud experience. 3 to
appropriate leader or stakeholders Cost containment: Support the identification, implementation and development the brand in professional networks Specialist support to projects: Own Specialist knowledge in projects relevant data from various sources. Support or lead part of the end-to-end negotiations process (preparation Draw on the business's subject matter experts to support your work and ensure cohesion across internal business the business's knowledge and research tools to support the sharing of information - Embrace the company's
approved suppliers and the despatch thereof to end-users. Cost of sales as a % revenue. Inventory days
approved suppliers and the despatch thereof to end-users. Cost of sales as a % revenue. Inventory days
month-end entries. Assist with audits as necessary. Maintain a complete filing system to support financial required. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert
mentor, and motivate a team of solar installation technicians to achieve project goals and objectives. 2. Project
costs and identify cost saving opportunities to support the department in achieving its financial goals delivery objectives are met through supporting, and being supported by other teams within and linked to and motivate the team to operate in a mutually supportive manner to achieve successful delivery Operational business plan are implemented in a manner that supports operational quality and meets the defined departmental engaged employees within the team and Medscheme Support transformation through valuing diversity within