To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Positive can-do attitude - High proficiency in English; German is a plus - Strong interpersonal skills deploy solutions using agile methodologies - No on-call duty required at this point
Generative AI, Scripting in ServiceNow, Virtual Agent)
- Alternatively, sound JavaScript development
Positive can-do attitude
- High proficiency in English; German is a plus
- Strong interpersonal skills
solutions using agile methodologies
- No on-call duty required at this point
Generative AI, Scripting in ServiceNow, Virtual Agent)
deploy your solutions with our agile toolchain. No on-call duty required at this point Important: A clear criminal Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively sound JavaScript development experience & positive can-do attitude High proficiency of English language, German is a plus Ability to relate and
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients driver's licence and own transport. Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients driver's licence and own transport. Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating