Escalations Jobs in Cape Town Region
Service Desk Supervisor Cape Town
Datafin It Recruitment
Cape Town Region
client's technology hardware while attending to escalations and producing reporting on the client's environment Act as escalation point for all requests and incidents. Develop and mature reporting and escalation processes processes to ensure free flowing escalations and information within the organization. Determine root cause Monitor and manage queueing (participating in escalated calls as needed). Oversee repository and ensure that may require additional client support or escalation. Manage process for communicating outage/emergency
share this job on whatsapp2nd Line Support Engineer Cape Town
Ilaunch LtdCape Town City Centre
computing layer and support layer. Assist with escalations from 1st line support engineers Provide 2nd line centre support at the server infrastructure level Escalate to 3rd line timeously to maintain SLA commitments
Executives|sa Cape Town C40
ExlCape Town Region
updating the system, taking required action and escalation handling. Delivering results as per Service Level updating the system, taking required action and escalation handling. Delivering results as per Service Level
Executive Cape Town
ExlCape Town Region
updating the system, taking required action and escalation handling. Delivering results as per Service Level updating the system, taking required action and escalation handling. Delivering results as per Service Level
1st Line Support Engineer Cape Town
Datafin It RecruitmentCape Town Region
the environment and intervene directly or by escalation. Process support- or information-requests from requests to the best of his / her capability. Escalate to other support-entities (colleagues, 2nd and If necessary, apply different solutions and/or escalate to other support-entities to ensure that further resolution-attempts in the journals/activity history. Escalate observations where the call-logging system is problems and solutions with the technical team on escalation. While we would really like to respond to every
Assistant Manager Cape Town
ExlCape Town Region
unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns
Assistant Manager
ExlCape Town Region
unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns
Assistant Manager Cape Town
ExlCape Town Region
unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns
Assistant Manager _sa_cape_town_c76
ExlCape Town Region
unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns
Systems Engineer Cape Town
Datafin It RecruitmentCape Town Region
environments such as Hyper-V or VMware. Support and Escalation: Provide second-line support for complex technical technical issues, serving as the escalation point for the 1st line (desktop) support technicians. Respond Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues. Leadership
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