Technology management Analyse customer feedback Escalation management Resource planning Reporting &
management
services within the office:
Respond to escalated queries within allocated time frame.
Interact supervisor.
Check and update consolidated/escalation lists to the supervisor.
REQUIREMENTS:
client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries WhatsApp support Help Departments on matters escalated by internal service department that require client client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries WhatsApp support Help Departments on matters escalated by internal service department that require client
client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries WhatsApp support Help Departments on matters escalated by internal service department that require client client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries WhatsApp support Help Departments on matters escalated by internal service department that require client
the current escalation process on the below:
Technical issues
CIT escalations
Settlement/Recon
WhatsApp support
Help Departments on matters escalated by internal service department that require client
dle suppliers where necessary
dle suppliers where necessary
while maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
knowledge sharing. Respond to routine queries and escalate higher-level requests to the relevant staff in