to join our expanding team of Call Assistants (Booking Agents) Are you chatty and good with clients on
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working collections targets and give clients feedback on their book
Administer KPIs, workflow and business pr
to join our expanding team of Call Assistants (Booking Agents) Are you chatty and good with clients on
become synonymous with the excellence of the exclusive international brands it offers in store. An exciting and divider pages for lookbooks and whole sale books; as well as inserting products and article numbers covers and divider pages for lookbooks and wholesale books; as well as capturing products and article numbers
categories with originality, value for money and exclusivity. All consumers to enjoy every experience with
Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Accommodation and
Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Accommodation and
development on the agent relationship for all bookings. Continuous communication and excellent service General: Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Keep those life-changing journeys for guests. Quoting bookings – Design, develop and plan guests’ journeys: Quote procedures. Understand the agents/guests needs in each booking. Design itineraries around company guidelines and aspects. Follow up on all outstanding provisional bookings with the agents, consistently understanding the
development on the agent relationship for all bookings. Continuous communication and excellent service General Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual facilitates exceeding expectations and accuracy in the booking process. Keep apprised of company policies, procedures procedures and system updates. Quoting bookings – Design, develop and plan guests’ journeys Quote accurately team on maximizing out bed nights and margin per booking. Strategic planning for group programs constantly
STANDARDS/INDICATORS Operational Processes Booking Manage booking SI Submission SOB Invoicing Shipment release successfully facilitate a booking Check costing sheet from sales Make a booking with the preferred carrier file into Cargo Wise Send booking confirmations to customer Monitor booking placed, confirm cargo is on