Primary Duties
Manage designated sites:
Waste Management
Cleaning, Hygiene &
/>Landscaping & Indoor Plants
Manage staff and sub-contractors
Manage contractors
Client liaison
Invoicing submission and control
Management Reports
General Operations
Implement
Duties
Manage Designated Sites
Maintain service levels
Complete customer
communication to Head Office
Manage Staff
Create and adapt staff work
Contractual Strategy and Management
Develop, agree and manage a robust strategy and annual
/>Ensure the contract is optimally structured, managed and populated to increase operational efficiency
SLA Management, compliance & governance
Performance
securing new business
Identify new / future services that would provide AFMS with a competitive advantage
relationship throughout the contract
Lead customer service excellence and continuous improvement culture,
within the timeframes agreed to in the relevant Service Level Agreement, at acceptable quality standards engineering.
client needs the services of an experience Manager from Facilities / Property Management
National
engineering
Formal certification in facilities management
Strong electrical systems background
Experience in managing SLA's with suppliers
5-10 years experience
5 years recent experience as a Dealership Service Manager
alignment with established plans and policies.
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of
Fleet Managers. The overall objective of this operations manager role is to effectively manage and oversee solving queries etc. in order to deliver exceptional service within clients' SLA. The ideal candidate would tertiary qualification in transport/logistics management. All candidates should be able to communicate Insurance claims, traffic fines, vehicle maintenance; Management of driver hours; Budget and Resource Planning division/depot. Client Service: Service Culture – Deliver within SLA; Partnership Management – Cultivate objective
As the Customer Service Manager, you will play a vital role in upholding our brand's reputation
experience strategy and deliver unparalleled customer service in an omni-channel environment.
Customer complaints management Manage the customer support team in resolving
enhance customer satisfaction.
hours are met, CSI is maintained, and exceptional service levels are adhered to at all times. The dealership
of recent Service Management experience in a franchised dealership
Must be highly service driven