achievement of a cost effective and high quality service in line with client needs and organisational objectives objectives. • Monitors the implementation of service levels and quality standards in accordance with the operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Develops, manages, communicates, and ensures management and trains laboratory staff to ensure that service standards are met in pursuance of team and Lancet's
achievement of a cost effective and high quality service in line with client needs and organisational objectives objectives. • Monitors the implementation of service levels and quality standards in accordance with the operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Develops, manages, communicates, and ensures management and trains laboratory staff to ensure that service standards are met in pursuance of team and Lancet's
technical and diagnostic expertise within the service department and in doing so, advise colleagues on examinations.
communication skills
communication skills
You will be responsible for providing customer service, which includes maintaining customer relations
You will be responsible for providing customer service, which includes maintaining customer relations
team of Shoppers and Drivers to ensure flawless service delivery to our customers daily Spot check: Uniform coaching for staff members who generally lack service delivery. Ensure staff members resolve queries
team of Shoppers and Drivers to ensure flawless service delivery to our customers daily Spot check: Uniform coaching for staff members who generally lack service delivery. Ensure staff members resolve queries