VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in the
update on the progress of the query
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high
Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to
Self driven and highly motivated call centre consultants are needed. Training will be provided for free. Minimum requirements: Grade 12 or equivalent, Good communication skills and be task orientated. 1 Year experience an advantage The post Call center consultants appeared first on freerecruit.co.za
Call Center staff Needed At least one year call centre experience Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound calls Maintain accurate records Operate relevant call centre system Generous basic plus comm and incentives. The post Call Center sta
Matric No experience needed Must be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client l
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing –