consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational
VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in the
Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to
message, and email management) Monitoring immediate first call resolution within the claims department. Auditing
backs are dispatched first thing the next morning.
Ensure that when calls are logged off that all
and/or Bulk Breaker at 8am. Attend to the first sales call by 09:00 in trade and complete the Brand Module/
and/or Bulk Breaker at 8am. Attend to the first sales call by 09:00 in trade and complete the Brand Module/
Packing coolers as per planogram. Attend to the first sales call by 09:00 in trade and complete the Brand Module/Order
of policies and procedures. Act as a first telephonic point of call-in region for customer queries and