in a First-Line Support environment with the proven technical ability to perform First-Line Support to Experience/Skills - At least 1 years' experience in a First-Line Support environment. Good understanding of the Information industry. Proven technical ability to perform first-line support to end users within the current IT landscape
First Line Support Engineer (Azure) Please note: This position is an in the office position and candidates dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT Western Cape. The role involves providing first-line technical support to end-users through various channels
Responsibilities Technical Support: Provide first line technical support to end users via phone, email, or in
required on client account status Provide first line support to SLA clients Collaborate with development
product satisfaction. Provide user training and first-line support to SLA clients. Build and maintain strong
required on client account status Provide first line support to SLA clients Collaborate with development
The main responsibility is to provide first-line operational support to acknowledge/reject incidents. Attempt
frequently during the whole shift. ➢ Conduct first line support by attending physically the area where fault