course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection Marketing etc. • Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering to colleague, closer to client and in control of your business. • Conducting performance management of Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities procurement management advantageous. Knowledge: Working knowledge of legal terminology Detailed knowledge etc. Keen interest in current affairs General working knowledge regarding Public Administration. Skills: Lateral thinker Goal orientated. Independent and works to deadlines. Does not procrastinate. The post Team
as a person in the work environment. With the goal of being able to excel within your role, enjoy yourself detail and problem-solving abilities Ability to work well in a team and adapt to changing situations
coordination. The Project Manager needs to be able to work independently and collaboratively with various stake project. The incumbent must be passionate about working with business and other stakeholders to effectively procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed knowledge of best practice and project management to work effectively with peers across the business. Keep civil society space advantageous. Knowledge: Sound working knowledge of applicable legislation and terminology