centre at a debt collection company or financial services. • 5 years proven experience as Collections Call data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE, BUT ARE NOT Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering demonstrating great leadership and a passion for service and sales delivery • Creating a high-performance
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities
environment. With the goal of being able to excel within your role, enjoy yourself while you build a successful
procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed