Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
ll be trained on plotting drawings
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
team members.
To ensure that every day query is logged accordingly.
Ensure
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
19h00)
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Full Time Dentist, Fourways, Johannesburg. Company Name: Dr WC Van Wyk. Full time dentist position, busy
Experience: At least 2-5 years of experience as a Full Stack Developer with a focus on Microsoft Technologies other common MSSQL practises Understanding of the full scope of application development (authentication
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
exciting opportunity is available for a JavaScript Full Stack Developer to join a premium automotive group ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities