Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining
Delivery of projects (including all key milestones) on time, within budget and to agreed quality criteria from governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the Proficiency in relevant software packages e.g., Microsoft Office, Project Management etc. Skills: Excellent networking
skills Ability to multitask, prioritize, and manage time effectively ( ability to handle pressure ) Attention
Proficient in various software packages e.g., Microsoft Office, ProofHub etc. Keen interest in current affairs