Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
Framework, policies and the (Enterprise and Supplier Development) ESD operational plan. Enable ESG integration regulatory and legislative compliance and that Service Level Agreements (SLAs) are in place for all ESG
the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
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