targets are met by empowering, motivating and developing an operational team to achieve desired results management of call centre resources. • Coaching, developing, motivating and retaining staff and coordinating and retaining the best people and managing the development of skills within the team. • Ensuring the delivery Reviewing the performance of staff, identifying training needs for call centre resources. COMPENTENCIES targets are met by empowering, motivating and developing an operational team to achieve desired results
organisation, specialising in sales, marketing, training, development and brand activations. Thus, the success
information submitted by the team. Training, growth, development, and overall wellness of team. Provide
satisfaction, cost reduction and revenue growth. Develop reports and analytics to drive project improvements