reservations for guests Ensure proper room allocation Register and check guests in Close guest accounts and and check guests out Confirm relevant guest information Verify guest’s payment method Issue room keys Maintain records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and charges with guests during the check-out process Process accurate payment of guest accounts Inform
friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on Duties: Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services confirm reservations for guests. Register and check guests in. Confirm relevant guest information. Requirements:
continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards standards set by the company assuring 100% guest satisfaction. Needed Skills and attributes: Matric Relevant
small to medium size functions Ensure that all guests needs, and complaints are responded to quickly skills Excellent people skills Strong customer/guest service orientation Comfortable in dealing with
the primary contact for consultants, assisting guests with reservations and special requests. Your diverse