PURPOSE OF THE JOB: Service Desk Engineers provide IT end-user support on various components of an IT but not limited to, hardware support, software support and network support. Being the first point of contact clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates training to customer personnel, empowering the users to help themselves. Create/ update Knowledge Base articles
strategic decision-making Prepare batches and provide support to clients in batch processing, ensuring accuracy procedures Matching of hours for clients, liaising with support teams for data export queries to guarantee precision
We are seeking a skilled and experienced IT Support Technician to join our team on a contractual basis basis for a duration of 6 months . The IT Support Technician will be responsible for maintaining and managing troubleshooting technical issues, and providing support to end-users. The ideal candidate will have a strong and communication skills Technical Support: Provide technical support to end-users, resolving hardware
motivated Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you team of technical support engineers, and ensuring the highest level of customer support. Manage and lead team of technical support engineers Ensure the team provides timely and effective support to clients Develop Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas
Resolving service desk problems and improving service methods to increase the service desk's productivity
LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing, LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing, LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing,
LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing, LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing, LICENSE Manage busy depot: Switchboard and front desk control, receiving of guests, upkeep of filing,
potential cost and growth opportunities Oversee front desk operations and administration Take ownership of
policies of the hotel Maintain a neat and orderly front desk and reception area Leverage on interpersonal and
African population. A wealth of resources and support will be available to ensure you are successfully own vehicle • Assistance to help you grow your practise • Back-office support • A market-leading remuneration Lucrative vesting incentives for 24 months • Excellent support structure • Great continuous training & bursaries