small team. Will have an IT qualification and IT helpdesk support experience. Will be supporting their company effectively escalate IT related issues to the Helpdesk. Keep record of IT maintenance to official equipment of all Software licences and escalating to IT helpdesk. Keeping IT equipment e.g. Tablets, Laptops, Mobile
effectively escalate IT related issues to the Helpdesk. Keep record of IT maintenance to official equipment of all Software licences and escalating to IT helpdesk. Keeping IT equipment e.g. Tablets, Laptops, Mobile
ESSENTIAL JOB FUNCTIONS: The role of the Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant is to provide hardware and software systems. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will build about a user's technical issue. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will initiate live technical support calls, a Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will be LEAST 3 TO 4 YEARS EXPERIENCE WORKING ON A MSP HELPDESK PROVIDING REMOTE SUPPORT TO MULTIPLE CLIENTS MUST
individual/team performance Reporting: Monitor daily helpdesk reports Provide trend data analysis to team and
specs and provide estimates for planning Coding Helpdesk status and time tracking updates Produce technical
current device configuration backups Assists with HelpDesk support ticket escalations, troubleshooting, and